Solve common FECForge problems

These instructions describe FECForge 1.32.35. If a control is missing, check your role and installed version before continuing.

1. Prepare your account and source information

   Use your own account and keep the exact error and approximate time. Ask the owner before changing installation settings, restoring data, or handling credentials.

1. Reload once

   Use the normal browser reload first. Newer releases refresh stale application assets automatically when possible.

2. Use a hard refresh

   If the page stays white, use Ctrl+Shift+R on Windows or Linux, or Command+Shift+R on macOS.

3. Confirm the server is healthy

   Ask the installation owner to open the FECForge health address or check the container before changing the user account.

1. Check the username exactly

   Usernames and temporary passwords must match the account created by the owner.

2. Reset the password

   An owner can set a temporary password from Settings, then the user chooses a new password on the next successful sign-in.

3. Check both license and permission

   A module must belong to the site license and the user must have permission to open it. Trial visibility can also hide unpurchased module tiles.

1. Start a new import session

   Close the completed import dialog and reopen it for the next file. Do not reuse the prior workbook preview.

2. Review the mapping

   Confirm required fields, worksheet assignments, dates, and duplicate choices before importing.

3. Try a small copy

   Use a duplicate spreadsheet with a few representative rows to isolate a layout or value problem without risking the source file.

1. Read the complete error

   Keep the version, path, HTTP status, or printer message. Those details are more useful than retrying repeatedly.

2. Check the dependency

   For updates, confirm backup storage is writable and download access is available. For tickets, run the printer test and confirm the configured printer host or queue.

3. Send a focused report

   Use the Feedback page, choose Bug report, include the FECForge version and module, and paste the exact error without private passwords or license keys.

1. Retry the smallest safe action once.

   Confirm the original record or screen works before resuming a full import, shift closeout, payment, or update.

2. If the result is not what you expected

   If the result is uncertain, stop repeating writes or payments. Send support the version, module, safe error, and reference; exclude passwords, license keys, private guest links, and payment details.